PRIVACY POLICY
Last Updated: June 17, 2024
INTRODUCTION
Fren, a product of PhrenTech, Inc [https://fren.care] ("our" "we" or
"us") respect the privacy and are committed to protect the personal
information of our Users ("user," "you," your" or "yours") when you
visit or use Fren, a product of PhrenTech, Inc [https://fren.care]
(the "App"). We provide our App and Services (hereinafter
collectively, either "App" or "Services") to you as under the
following privacy policy (the "Policy").
PERSONAL INFORMATION WE COLLECT
In order to keep the App functional, we must process information about
you to operate, improve, modify, customize, support and market our
services.
The type of information that we collect depends on how you use our App
and Services. We require certain information to deliver to you, our
services, and without this, we will not be able to provide such
services to you. Our Services have optional features, which, if used
by you, require us to collect additional information to provide such
features. You will be notified of such collection, as appropriate. If
you choose not to provide the information needed to use a feature, you
will be unable to use the feature. Please carefully read the following
to understand what information we may collect:
* When you use the App or register to the App, we may ask you to
provide certain information, including EMAIL, NAME, PHONE, USERNAME,
PASSWORD, CONTACT PREFERENCES OR CONTACT OR AUTHENTICATION DATA. We
will also collect or otherwise ask you to provide additional
information that you provide us, such as your profile details,
pictures and/or any other texts, images, videos or information that
you may upload on the App and/or provide to the App.
* Your financial information when you make purchases on the App. We
collect financial information when you make a purchase on the Stripe
[https://stripe.com/privacy], Elavon
[https://www.elavon.com/privacy-policy.html] or other payment
providers.
* We may also collect details about other social networks and linked
accounts such as Google
[https://policies.google.com/privacy?hl=en-US], Amazon and also
information about your communications with us as well as communication
with other users of our App, and we receive certain information, which
they provide, such as TO CREATE USER ACCOUNTS, TO CONTACT USER, TO
PROTECT YOUR SITE, PREVENT FRAUD OR TO PROVIDE SUPPORT.
* We also collect information while you access, browse, view or
otherwise use the App. In other words, when you access the App we are
aware of your usage of the App, and gather, collect and record the
information relating to such usage, including geo-location
information, IP address, device and connection information, browser
information and web-log information, phone book and contacts, and all
communications recorded by Users through the App. We use that
information to enhance user experience, personalize your browsing
experience as well as monitor the App for preventing fraud and
inappropriate content or behavior. We collect texts, information,
pictures, videos and/or any data that you may upload on the app. We
also collect supplemental information obtained from third parties such
as demographic and navigation data, if applicable. We combine your
personal information with information we collect automatically or
obtain from other companies and use it to improve and personalize our
services, content and advertising and/or to prevent fraud.
All of the preceding is collected, as permitted by applicable laws
relevant to your jurisdiction.
HOW DO WE COLLECT PERSONAL INFORMATION?
INFORMATION PROVIDED BY YOU. You directly provide us with most of the
information we collect. You do this by filling out the registration
details on the App, linking accounts of other social networks to your
Fren, a product of PhrenTech, Inc [https://fren.care] account,
completing application forms, as well as by posting and sharing
additional information voluntarily.
INFORMATION WE COLLECT WHEN YOU USE THE APP. We collect technical
information indirectly and automatically through our systems. This
information includes logging your operating system, software
configuration, Internet Protocol (IP) address and use of cookies
(cookies are small files sent from us to your computer and sometimes
back). Cookies ultimately help us improve your navigation and ease of
use of our App.
Should you require additional information about how we may use Cookies
to improve the services we provide, please visit our COOKIE POLICY.
INFORMATION WE COLLECT FROM OTHER SOURCES. We may receive information
from third party vendors and/or other commercially available sources,
such as:
* Third party vendors who provide us data to supplement the
information we collect about you, in accordance with applicable laws.
For example, we receive information from advertising and marketing
partners in order to manage and measure our campaigns as well as from
enrichment service providers to enhance, modify and personalize your
experience of the App.
* If you link, connect, or login to your to your social media
accounts with us, with a third-party service (e.g. Google
[https://policies.google.com/privacy?hl=en-US], Amazon), we will
receive certain profile information about you from your social media
provider. The profile information we receive may vary depending on the
social media provider concerned, but will often include your name,
email address, friends list, profile picture as well as other
information you choose to make public on such social media platform.
Please note that we do not control, and are not responsible for, other
uses of your personal information by your third-party social media
provider. We recommend that you review their privacy notice to
understand how they collect, use and share your personal information,
and how you can set your privacy preferences on their sites and apps.
* For more information, please see the following sections of this
Policy: ANALYTICS, COOKIES and MARKETING AND BEHAVIORAL REMARKETING
HOW WE USE COLLECTED PERSONAL INFORMATION?
All processing of your personal information will always be justified
by a "lawful ground" for processing, where relevant under applicable
laws. In the majority of cases, processing will be justified on the
basis that:
* you, or in the case you are below the age of 16 or the age of
legal adulthood if different in your country, your parent or guardian
has provided consent for us to use your personal information for a
specific purpose;
* the use of your personal information is necessary to perform a
contract or take reasonable steps to enter into a contract with you
(E.G. TO PROVIDE YOU WITH AGREEMENTS OR SERVICES WHICH YOU HAVE
PURCHASED);
* the processing is necessary to comply with a relevant legal
obligation or regulatory obligation that you and/or we have (e.g.
fraud prevention); or
* the processing is necessary to support our legitimate interests as
a business (e.g. to improve our services to you), subject to your
interests and fundamental rights and provided it is conducted at all
times in a way that is proportionate.
We will use your personal information for the following purposes:
* To create user accounts.
* To contact user.
* We use information we have to verify accounts and activity; combat
harmful conduct, protect users against bad experiences and spam; and
promote safety, security and integrity on and off our Services, such
as by investigating suspicious activity or violations of our Terms and
policies, and to ensure our Services are being used legally. Safety,
security and integrity are an integral part of our Services.
* To provide support.
HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
We retain personal information only for as long as is required to
fulfil the purpose for which it was collected and unless otherwise
stated for a period of: AS LONG AS THE USER HAS AN ACCOUNT WITH US.
Please note that some circumstances, we will retain your personal
information for longer periods of time. We will retain personal
information for the following purposes:
* as long as it is necessary and relevant for our operations, e.g.
as long as is necessary to provide services, etc.; and
* in relation to personal information to comply with applicable
laws, prevent fraud, troubleshoot problems, assist with any
investigation, enforce our App terms and take other actions as
permitted by law.
CHILDREN UNDER THE LEGAL AGE OF ADULTHOOD
Our services are not directed to children under the age of thirteen,
or any as such age relevant to Applicable Laws in your jurisdiction,
and we do not knowingly collect personal information from children
under the age of thirteen, or sixteen, through our Services. We
encourage parents and legal guardians to help enforce our Privacy
Notice by instructing children under the age of thirteen not to
download or use our online services.
Should we learn we have collected or received personal information
from a child under 13 or any such age relevant to Applicable Laws in
your jurisdiction, we shall delete that personal information
immediately and if we shall have a reasonable doubt that the consent
given is not truthful regarding the age of the user, we reserve
ourselves the right to immediately suspend the access to the App
giving notice of the reasons. If you believe we might have any
information from or about a child under 13 or 16, or if you are a
parent or guardian concerned that we may have collected information of
your child, please contact us immediately at [email protected].
SHARING PERSONAL INFORMATION WITH THIRD PARTIES
We do not sell or rent your personal information to third parties for
their marketing purposes without your explicit consent.
We share your personal information with third parties as under:
* We share personal information with service providers that provide
us with services for the purpose of operating the App and opening and
operating your account. Consistent with applicable legal requirements,
we take commercially reasonable steps to require third parties to
adequately safeguard your personal information and only process it in
accordance with our instructions;
* We share personal information to law enforcement agencies, public
authorities or other parties, if we believe we are required to do so
by law, or that doing so is reasonably necessary to comply with our
legal obligations;
* We share personal information with payment processors, fraud
detection agencies and similar third parties for the purpose of
facilitating payments done via the App and securing the App and
protecting it against fraud or other liabilities;
* We also may share limited personal information with such social
media platforms and marketing partners, such as Facebook, Twitter and
Google, to promote our services. Such features and third party
services collect certain information about you and may set a cookie to
enable their functionality. Such third party features are governed by
their privacy policies and under their terms and conditions.
* Personal information will also be disclosed if we go through a
business transition such as a merger, sale, transfer of all or a
portion of Fren, a product of PhrenTech, Inc [https://fren.care] 's
assets, acquisition, bankruptcy or similar event. In the event that we
sell any business or assets, we will disclose your data to the
prospective buyer. If we or substantially all of our assets are
acquired by a third party, information held by us about our users will
be one of the transferred assets.
Please note, when you publish your information and/or share your data
with other Users, we try to maintain the standards of all users, but
we do not take responsibility over the actions of other users.
WHERE WE STORE YOUR PERSONAL INFORMATION
We may store your data manually or electronically. Any data stored
electronically will be stored in secure servers, and any data stored
manually will be stored in our premises within the UNITED STATES.
Unfortunately, the transmission of information via the internet is not
completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of data transmitted to
us and any transmission is at your own risk.
COOKIES
We use cookies and similar technologies (such as web beacons, pixels,
tags, and scripts) to improve and personalize your experience, provide
our services, analyze performance and for marketing purposes.
Some of the services we use such as GOOGLE ANALYTICS
[https://policies.google.com/privacy], AMPLITUDE set cookies to allow
us to gather anonymous data about your usage of our website.
A cookie is a text file sent by a web server to a web browser and
stored in the browser. The file is then sent back to the server each
time the browser requests a page form the server. This enables the web
server to identify and track the web browser.
We may send a cookie which may be stored by your browser on your
computer’s hard drive. The information we obtain from the cookie
could be used to improve the website’s usability and for marketing
purposes. We may also use that information to recognize your computer
when you use our App and to personalize our App for you.
Browsers usually will allow you to refuse cookies but this could have
a negative impact on the usability of many websites.
To learn more about how we and our third party service providers use
cookies and your control over these Cookies, please see our Cookie
Policy.
DO NOT TRACK
Do Not Track (DNT) is a privacy preference that users can set in some
web browsers, allowing users to opt out of tracking by the web and
online services. We do not honor browser requests not to be tracked
online (known as "Do Not Track"), but our Cookie Policy describes how
you can opt out of receiving cookies. To learn more about cookies,
including how to view which cookies have been set and how to manage
and delete them, please visit: www.allaboutcookies.org
[https://allaboutcookies.org]. At this time, our App do not respond to
Do Not Track beacons sent by browser plugins.
ANALYTICS:
We use GOOGLE ANALYTICS [https://policies.google.com/privacy],
AMPLITUDE to collect the following information when users access or
interact with our App: This information may include, among other
information, the browser and operating system you are using, the URL
or advertisement that referred you to our Website, the search terms
you entered into a search engine that led you to our Website, areas
within our Website that you visited, and other information commonly
shared when browsers communicate with websites. This information may
also include x/y coordinates of mouse events, unique ID tracking
cookie, Internet Protocol ("IP") address (anonymized for residents of
the European Economic Area), unique device identifier ("Device
Identifier") for any device (computer, mobile phone, tablet, etc.). A
Device Identifier is a number that is automatically assigned or
connected to the device you use to access the Service, and our servers
identify your device by its Device Identifier. Some mobile service
providers may also provide us or our third party service providers
with information regarding the physical location of the device used to
access the Service.
We use the information from GOOGLE ANALYTICS
[https://policies.google.com/privacy], AMPLITUDE in order to assemble
statistics regarding usage of our App as well as to help us understand
how users engage with our App on an individual and aggregate basis in
order to improve it; to help with customer service needs (such as
troubleshooting issues that users report to us); and for research and
analytical purposes such as service performance; customer behavior and
common navigation through the App.
We do not share our App traffic data with any third party for any
purpose unless required for legal reasons such as meeting applicable
laws, regulations, legal processes, or enforceable governmental
requests and/or unless you have given an explicit consent to allow us
to do so; enforcing applicable terms of service; detecting,
preventing, or otherwise addressing fraud, security, or technical
issues; protecting against harm to the rights, property or safety of
our Company, our Customers, or the public as required or permitted by
law.
If you'd like to opt-out or If you'd like to obtain a copy of your
data, make a correction, or have it erased, please contact us in any
way convenient for you in the CONTACT US section.
DISCLAIMERS:
ADS AND EXTERNAL LINKS
Please note that the App may contains links to third party Apps and
advertisements, and if you link to a third party App from the App, any
data you provide to that App and any use of that data by the third
party are not under the control of Fren, a product of PhrenTech, Inc
[https://fren.care] and are not subject to this Policy. You should
consult the privacy policies of each App you visit. This Policy
applies solely to personal information collected by our App. If you
upload content, including personal information, to a social network
and then tag the App, your submission will be subject to that social
network's terms of use and privacy policy, even where you post on an
official Fren, a product of PhrenTech, Inc [https://fren.care] page on
the social network. We do not have control over these terms of use and
privacy policies and have not reviewed their adequacy. You should
therefore review these before submitting any personal information.
HEALTH, MEDICAL, FITNESS AND NUTRITIONAL CONTENT
If the App offers medical, fitness and nutritional information and
content,you should not rely on this information as a substitute for,
nor does it replace, professional advice, diagnosis or treatment.
Should you have any concerns, or questions about your health, fitness
or nutrition, you should always consult with a physician, an expert, a
health care, fitness or nutrition professional.
Not under any circumstance, should you avoid, delay or otherwise
disregard seeking or obtaining professional advice because of
something you may have read or seen on the App.
Please note that the App only may offers medical, fitness and
nutritional information and content as a free journalistic-blogging
content and does not constitute a medical help provider whatsoever nor
it solicits the use and/or purchase of medical devices or
pharmaceutical product, unless they are of "free sale" category and do
not require any special license or authorization.
Unless explicitly stated and after a specific consent registration, we
DO NOT COLLECT HEALTH RELATED DATA of the users and if you want to
contact us and/or post questions and comments on the App regarding
health, medical, fitness and nutritional matters, YOU ARE THEREFORE
REQUESTED TO DO SO IN A MANNER THAT DOES NOT REVEAL YOUR PERSONAL
INFORMATION (e.g. only post questions in a abstract fashion). We
reserve ourselves the right to delete the contents that are not in
compliance with such request.
INCORRECT CONTENTS
We take reasonable steps to ensure the accuracy of the information
provide on the App and on the external link in this policy listed.
However, the information is provided "as is" without any warranty of
guarantee of any kind. Under no circumstance should you rely on the
accuracy of information given on the App.
We take no responsibility or liability for the accuracy, content,
completeness, reliability or legality of the information and contents
contained on this App.
SPECIFIC PROVISIONS FOR CALIFORNIA RESIDENTS
This section of the Policy applies to you, if you are a California
resident.
We have collected the following categories of personal information
from Users:
* Information that you chose to upload or otherwise provided by you
which may include: (i) Identifiers and personal information, such as
name, postal addresses, online identifiers, email addresses, and
location.
* Information we collect when you use the App, including (i)
Identifiers and personal information, such as online identifiers,
internet protocol (IP) addresses, access device and connection
information such as browser type, version, and time zone setting and
browser plug-in types and versions; (ii) commercial information,
including products or services purchased, obtained, or considered, or
other purchasing or consuming histories or tendencies; (iii) Internet
or other electronic network activity information, including, but not
limited to log-in and log-out time, the duration of sessions, the
content uploaded and downloaded, viewed web-pages or specific content
on web-pages, activity measures; (iv) Location information, based on
your IP address and GPS, (iv) phonebook based on your contact lists;
(v) pictures based on your camera.
* Inferences drawn from any of the information identified above to
create a profile about you.
* We obtain personal information listed above from third party
sources, as detailed in this Policy.
We use the personal information that we collect or receive for the
business purposes as described above under the Section titled "HOW DO
WE USE THE INFORMATION COLLECTED?".
We disclose personal information to third parties for business
purposes as described above under the Section titled "Sharing Personal
Information with Third Parties" in the Policy. In the preceding twelve
(12) months, we have disclosed all the categories of personal
information detailed above for business purposes.
As previously mentioned in this Policy, we do not sell (as such term
is defined in the CCPA) personal information and will not sell it
without providing Users with a right to opt out.
You are entitled to the following specific rights under the CCPA in
relation to personal information related to you:
* You have a right to request that we will disclose certain
information to you about our collection and use of personal
information related to you over the past 12 months. After verifying
your request, we will disclose to you: (i) the categories of personal
information that we collect about you; (ii) the categories of sources
from which the personal information is collected; (iii) the purposes
for collecting, using, or selling that personal information; (iv) the
categories of personal information that we disclosed for a business
purpose or sold, and the categories of third parties to whom we
disclosed or sold that particular category of personal information;
(v) the specific pieces of personal information that we have collected
about you; (vi) if we disclosed your personal information for a
business purpose, the categories of personal information we have
disclosed; (vii) if we sold your personal information, the categories
of personal information we have sold.
* You have a right to request that we delete personal information
related to you that we collected from you under certain circumstances
and exceptions.
* You also have a right not to be discriminated against for
exercising your rights under the CCPA.
To make such requests, we kindly ask that you contact us at
[email protected].
We will verify your request using the information associated with your
account, including email address. Government identification may also
be required.
A request for access can be made by you only twice within a 12-months
period. Any disclosures that we provide will only cover the 12-months
period preceding receipt of your request. We do not charge a fee to
process or respond to your verifiable User request unless it is
excessive, repetitive, or manifestly unfounded. If we determine that
the request warrants a fee, we will inform you of the reasons for such
decision and provide you with a cost estimate before processing
further your request.
UPDATING PERSONAL INFORMATION
We take steps to ensure that the personal information we collect is
accurate and up to date, and we provide you with the opportunity to
update your information through your account profile settings. In the
event that you believe your information is in any way incorrect or
inaccurate, please let us know immediately. We will make sure we
investigate the matter and correct any inaccuracies as quickly as
possible where necessary or give you ways to update it quickly or to
delete it - unless we have to keep that information for legitimate
business or legal purposes. When updating your personal information,
we will ask you to verify your identity before we can act on your
request. If for any reason you have a problem with deleting your
personal information, please contact us at [email protected] and
we will make reasonable efforts to delete any such information
pursuant to any applicable privacy laws.
CONTACT US
To exercise any of your rights in connection with your personal
information, we kindly ask that you please contact us at
[email protected] .
If you have any questions (or comments) concerning this Policy, please
email our team at [email protected], and we will make an effort to
reply within a reasonable timeframe.
CONTACT US
For any questions or queries regarding this Privacy Policy, please
feel free to contact us:
[email protected]
